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Accessibility and Inclusion for Visitors

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ICC Sydney’s Commitment to Accessibility and Inclusion

At ICC Sydney, we believe every visitor enriches our venue with their own unique stories, experiences, and perspectives. Our warm and welcoming team is committed to ensuring all guests feel respected, comfortable, and supported from the moment they arrive.

ICC Sydney is a purpose-built accessible venue designed to provide safe, equitable and inclusive event experiences for everyone. Across our convention, exhibition, and entertainment spaces, you’ll find integrated accessibility features, adaptive technologies and dedicated inclusionary facilities, including prayer rooms, parents and carers rooms, quiet rooms, and all-gender inclusive amenities.

This Accessibility and Inclusion Guide exists to help visitors confidently plan their time at ICC Sydney, ensuring a positive, comfortable, and seamless experience regardless of individual needs.

If you would like personalised support or have specific accessibility requirements for an upcoming visit, our team is here to help.

Please contact us at [email protected] or call +61 2 9215 7100 to be connected with a friendly ICC Sydney representative.

You can read more about our ongoing commitment to inclusion in:

ICC Sydney’s Disability Inclusion Action Plan

ICC Sydney’s Accessible and Inclusive Events Guide (for event organisers)

VISUAL STORY AND SENSORY MAPS
Amenities and First Aid

Amenities and First Aid

Find information on accessible toilets, changing place, parenting rooms, prayer rooms and first aid rooms at ICC Sydney.

Diversity, Equity and Inclusion

Diversity, Equity and Inclusion

ICC Sydney’s workplace is as diverse as the events it hosts. We support all areas of diversity and inclusion and we celebrate its intersectionality.

Location and Access

Location and Access

ICC Sydney has equitable and stair-free access to every conference, exhibition and entertainment venue.

Parking and Public Transport

Parking and Public Transport

ICC Sydney can be accessed on foot, by car, coach, and light rail from various stops along Darling Drive and Darling Harbour.

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Hidden Disabilities Sunflower Program

ICC Sydney has joined forces with Hidden Disabilities Sunflower – an organisation dedicated to supporting people living with non-visible disabilities in their communities by raising awareness to help create a more inclusive society.

The initiative will see the convention, exhibition and entertainment venue utilise its global platform as an international event destination to promote the inclusion of people with hidden disabilities, conditions or chronic illnesses.

Should you need support or have further enquiries, head to one of our Customer Service desks.

Learn More
Audio, Visual and Lighting

Australian Workplace Equality Index (AWEI)

ICC Sydney has been elevated to Silver Tier status in Pride in Diversity’s Australian Workplace Equality Index (AWEI) as announced at the Australian LGBTQIA+ Inclusion Awards 2025.

Driven by ICC Sydney’s internal LGBTQIA+ employee resource for diversity group, The Same Same Collective, and underpinned by its Diversity, Equity and Inclusion Strategy, this accreditation highlights ICC Sydney’s best practice approach to fostering an inclusive workplace.   

ICC Sydney's Disability Inclusion Action Plan slide show image.

Disability Inclusion Action Plan

ICC Sydney believes every individual who visits our venue adds the richness of their own unique stories, experiences, and perspectives to each event. Our warm and friendly team members aim to make sure all our guests feel respected, welcome and comfortable when visiting ICC Sydney.

We are commited to investing in people and reducing inequalities through our Disability Inclusion Action Plan.

Learn More
ICC Sydney's Disability Inclusion Action Plan slide show image.

Accessibility and Inclusion Guide

This Accessibility and Inclusion Guide exists to help event organisers confidently plan their events at ICC Sydney, ensuring a positive, comfortable, and seamless experience.

Learn More

FAQs – Accessibility and ICC Sydney

How do I access ICC Sydney and its three connected venues?

All ICC Sydney venues are seamlessly connected via the Level 2 concourse, which is fully accessible, stair-free, and gradient compliant. Multiple lifts and elevator access points are available throughout the precinct and lowered or angled service counters are located at key retail and customer service areas.

For detailed access directions, please visit the Location and Access page on our website.

Is accessible seating available at TikTok Entertainment Centre and Darling Harbour Theatre?

Yes. Accessible seating is available for concerts, performances, and other live events.

Accessible seating locations include:

  • TikTok Entertainment Centre – Level 2 and Level 4
  • Darling Harbour Theatre – Ground floor, Level 3, and Level 4

These areas are designed to ensure all patrons can enjoy the event comfortably and safely.

Does ICC Sydney offer Quiet Rooms for guests who need a sensory break?

Yes. Quiet Rooms are available for patrons’ attending events at ICC Sydney Theatre and Darling Harbour Theatre. These rooms provide a calm, low-stimulation environment with dimmed lighting, cool temperatures, comfortable seating, and fresh drinking water.

Guests with sensory sensitivities are welcome to bring comfort items such as:

  • Noise-reducing headphones
  • Sunglasses or hats
  • Fidget or stimming devices

To access a Quiet Room, speak to our team at:

  • ICC Sydney Theatre – Level 2 Customer Service Desk
  • Convention Centre – Ground Floor Customer Service Desk

Can I hire a wheelchair at ICC Sydney?

Yes. A limited number of wheelchairs are available free of charge with photo identification.

You can arrange wheelchair hire at:

  • Convention Centre Customer Service (Ground Floor Lobby)
  • Exhibition Centre Customer Service (Level 2, next to Hall 4)
  • ICC Sydney Theatre Customer Service (Level 2, approx. 25m south of the lift entrance)

Are mobility aids and prams allowed inside ICC Sydney?

Yes. Mobility aids including but not limited to wheelchairs, scooters, walkers, canes, prosthetic devices, and prams are permitted in all ICC Sydney venues.

However, items must be stored safely and must not block aisles, access paths or emergency exits.

What hearing and vision assistance options are available at ICC Sydney?

Braille is provided on room door signage and fixed directional signage throughout the venue. Tactile flooring is provided at egress points including at main entryways, staircases, and escalators.

The hearing augmentation systems in ICC Sydney Theatre and the Grand Ballroom allow guests to connect their assistive hearing devices to receive audio from attending productions. 

ICC Sydney Theatre and the Grand Ballroom support the following connection types:

  • Bluetooth®: guests with Bluetooth® enabled hearing aids can connect to the venue’s digital receivers to stream theatre audio directly to your hearing aid. Guests can pair their hearing aids with ICC Sydney’s digital receivers available at Customer Service.
  • Telecoil (T-Coil): guests with Telecoil enabled hearing aids can connect via a neckloop (personal induction loop) and receiver (digital or infrared). Please visit Customer Service upon arrival to request and collect a neckloop and receiver.
  • Cochlear: guests with Cochlear implants may have the choice between a Telecoil (T-Coil) or Bluetooth® connection depending on available Cochlear features. ICC Sydney recommends a Telecoil (T-Coil) connection, allowing your Cochlear Sound Processor to remain connected to your personal device. To connect via Telecoil (T-Coil), please visit Customer Service on Level Two upon your arrival to collect a neckloop and receiver (digital or infrared) and switch your Sound Processor to its Telecoil option. Guests wishing to utilise Bluetooth® features are advised they may be required to unpair from their personal device in order to connect to ICC Sydney’s digital receivers (supported Cochlear apps for Sound Processors are currently not available on the venue’s digital receivers).

Guests who do not have an assistive hearing device but require hearing assistance, may collect a digital receiver from Customer Service with an ICC Sydney lightweight headset or connect with their own wired or Bluetooth® enabled headphones.

All other meeting rooms

All other meeting rooms, including Darling Harbour Theatre and Pyrmont Theatre use infra-red emitted hearing augmentation systems with access via a neckloop (personal induction loop) or lightweight headset. Please note personal hearing loops are only compatible with t-switch (telecoil) optioned hearing aids or Cochlear implants.

General information

  • Both induction and infra-red hearing systems require an ICC Sydney issued receiver.
  • Complimentary hearing augmentation devices (receivers) are available and can be provided to guests free of charge with a form of photo identification.
  • Guests can collect either a personal induction loop or a set of lightweight headphones with receiver from ICC Sydney’s Customer Service Desk upon arrival to access this service. 
  • The hired device must remain on ICC Sydney premises and be returned at the conclusion of the day.
  • It is recommended that people who use a hearing aid or Cochlear implant utilise the hearing augmentation system.

Are assistance animals allowed at ICC Sydney?

Yes. Accredited assistance animals and guide dogs are welcome throughout the venue. Please ensure your animal’s identification badge or medallion is visible to assist our team. For further help, visit any Customer Service desk.

Where are First Aid rooms located at ICC Sydney?

First Aid rooms operate during all events and can be found at:

  • Convention Centre – Ground floor, corridor next to the café
  • Exhibition Centre – Level 2, left of Customer Service
  • ICC Sydney Theatre – Ground floor (near general admission) and Level 2 (next to Door 1)

For medical assistance:

  • Alert an ICC Sydney team member, or
  • Contact ICC Sydney Security on +61 2 9215 7660 (option 1)
    In an emergency, always dial 000.

Safe syringe disposal facilities are also available through the First Aid team.

Are accessible toilets available throughout ICC Sydney?

Yes, accessible toilets including both left and right-hand railing ambulant toilets are available across all buildings. Ask any Customer Service team member for directions to the nearest accessible facility.

Does ICC Sydney support the Hidden Disabilities Sunflower Program?

Yes. ICC Sydney recognises the Hidden Disabilities Sunflower Program, which allows guests to discreetly indicate that they have a non-visible disability and may require additional time, support or understanding.

To learn more about the program and available resources, visit the Hidden Disabilities Sunflower website.