Event Seating and Quiet Rooms

We understand that events can sometimes feel busy or overwhelming. Our Quiet Rooms are dedicated spaces for guests who may feel overwhelmed, anxious or distressed, particularly neurodivergent visitors. This calm environment offers a low-stimulation setting to pause, reset, and feel more comfortable before continuing their time at the venue.

Here at ICC Sydney, our Quiet Rooms provide comfortable seating, dimmed lighting, and a quiet, calm environment for anyone who might need to rest, recharge, or regulate their sensory needs.

ICC Sydney maintains one permanent Quiet Room which can be located on the Ground Floor of the Convention Building. ICC Sydney may also establish temporary Quiet Rooms for specific events as required. To access ICC Sydney’s Quiet Rooms, please follow signage or talk to one of our friendly team members at the Customer Services desks.

For more information about ICC Sydney’s Quiet Rooms and to help plan your visit, please view our Visual Story.

Opening Hours

The Quiet Room operates using an open access model during building and event operational hours for ICC Sydney guests only.

These spaces are not available for general public access.

Do I need to book?

You do not need to book to use ICC Sydney’s Quiet Rooms; however, access is subject to availability and room capacity.

How to find the room?

ICC Sydney’s permanent Quiet Room is located on the Ground Floor of the Convention Building.

To access, please enter via ICC Sydney’s Convention Centre main entrance located on the northern end of Darling Drive in Iron Wharf Place, opposite of Sofitel Sydney Darling Harbour.

The location of ICC Sydney’s temporary Quiet Rooms are subject to events. To locate this, please follow temporary signage or speak to one of our friendly Ushers who will direct you on where you need to go.

Room Guidelines

The guidelines for our Quiet Rooms are as follows:

• Quiet Use Only – Please speak softly and keep conversation and noise to a minimum.
• Maximum 4 People – To maintain a calm environment, room is limited to a maximum of four (4) people.
• Short Stays – Please limit stay to 30 minutes or less so others can access the room when needed.
• Children Must Be Supervised – Guests under 18 must be with a responsible adult at all times.
• Water Only – Please do not bring other food or drinks into the room.
• Safety and Support – CCTV is in place for safety and security. Please speak to an ICC Sydney team member if you need help.
• Be Event Aware – Please keep track of event timings and return when you are ready.

Dos and Don’ts

Do:

• Keep phones and devices on silent, with sound and vibration turned off while in the room.
• Use headphones and keep device volume low.
• Respect others by keeping the room clean, tidy, quiet and welcoming for all guests.
• Bring only one support person, where needed.
• Leave the room clean and tidy for the next guest.
• Ensure anyone under 18 is accompanied and supervised by a responsible adult at all times.

Don’t

• Use the room for socialising or general conversation.
• Use the room for meetings or phone calls.
• Play loud audio.
• Use the room for group visits.
• Use the room as a play area.
• Spray aerosols, perfumes, deodorants, hairspray or other fragrances.
• Leave persons under 18 alone.

For more information of ICC Sydney’s Condition of Entry, click here.

Do you have any feedback?

Feel free to submit any feedback you have on our Quiet Rooms through our Contact Us page. In the form drop down, select Feedback and complete all required fields.

Submit Feedback

The Companion Card promotes the rights of those who require a companion to fair ticketing at events and venues.

Coordination of ticket prices and ticket allocations is not managed by ICC Sydney and is the responsibility of the event promoter. ICC Sydney strongly encourage event organisers and promoters to support the Companion Card initiative, and can assist you to approach your event organisers on an individual basis to obtain permission to offer a complimentary or discounted ticket for Companion Card holders.

Where an event is being sold through Ticketek, you can apply for a companion or carer ticket by simply selecting the Companion Card ticket option when booking your Accessible Tickets online. Please note a full priced Ticket must be selected when redeeming a Companion Card ticket. This can be done via the Ticketek website, or or by calling their accessibility hotline on 1300 665 915 if this option is not available online. First time purchasers will be required to provide a copy of the front of their valid Companion Card. A valid Companion Card must also be shown when collecting tickets from the Box Office on the event day.

For conferences and exhibitions, please contact your event organisers ticketing or registration team to determine if they are offering Companion Card access or discounts as part of their event. Should you require assistance in finding the contact details of your events ticketing or registration, please contact the ICC Sydney customer service team via email [email protected] or call +61 2 9215 7100.