You may order services including food and beverage, internet, water and waste facilities, banner hanging and rigging, stand cleaning and audio visual in advance of your event with our dedicated Exhibitor Services team at [email protected] or +61 2 9215 7373.

As ICC Sydney has the sole catering rights to the venue it is a request that no externally provided food and beverage is brought into the venue unless directly related to your business i.e. imported or manufactured by your company and that these items are restricted to sampling sizes. If you wish to enquire about catering outside of the options listed for your exhibition stand, please contact the exhibition services team on +61 2 9215 7373 or at [email protected].

Exhibitor discounted parking is valid on full move-in or move-out days only. Carpark passes may be validated at the Exhibitor Services Desk on Exhibition Level 2, beside Hall 4.

Yes, you will be required to submit a render of your custom stand highlighting dimensions and structural elements along with an ICC Sydney Custom Stand permit application form

Yes, you must submit your ICC Sydney Food and Beverage Sampling permit along with an approved City of Sydney Issued temporary food stall permit number for review. You are able to find more information about Temporary Food Stall Permits on the City of Sydney website.

If you are settling your invoice via bank transfer, please pay in Australian Dollars and you bank will look after the conversion. To pay into an Australian Bank account, you will need the SWIFT code which is listed on your invoice.

Major credit cards, debit cards and mobile/watch pay (apple pay, google pay and samsung pay) are accepted. The venue does not accept alipay or wechat pay.

Free Wi-Fi is available throughout the precinct and is capped at a speed of 1.5Mbps per device. If you would like to purchase premium speeds online follow the steps.

Alternatively, you are welcome to hire an ICC Sydney team member to assist with this. If you wish to do so, please contact the exhibition services team on 02 9215 7373 or at [email protected].

You can find these documents within our Exhibitor Toolkit, which also houses a lot of other useful information such as permit forms, loading dock information and floorplans.

For events in the Convention Centre, your event organiser is responsible for engaging ICC Sydney’s Event Logistics team for porterage of exhibition materials. For more information, speak to your event organiser.

If you are an exhibitor organising the delivery and/or pickup of materials to and from your stand, proceed with one of the below options:

Through your Event Organiser: please reach out to your organiser to understand if a freight forwarder or storeroom has been arranged for the event.

Self-delivery and Couriers: Vehicle to be pre-booked and materials delivered on the day of your move in and move out, no on-site storage available unless arranged through your organiser. ICC Sydney porterage and/or storage must be pre-arranged (and paid for) through your organiser. Please use the Loading Dock Booking Form.

Car Park: small items can be hand-carried, please park in P1 (accessed via Darling Drive) and proceed to the event space. Please note, large trolleys and freight are not permitted in guest lifts; for delivery of large or bulky freight, please refer to the self-delivery option and proceed to the Convention Loading dock.

All deliveries must be booked through ICC Sydney’s Loading Dock Management System (LDMS).

Please use the Loading Dock Booking Form here, located within ICC Sydney’s Exhibitor Toolkit. For any enquiries on loading dock bookings, requests or appointments, please contact [email protected]

When making a delivery to the Convention Centre loading dock, please make a booking and complete LDMS booking form here prior to arrival.

The loading docks are NO PARKING zones. Exhibitors can access the loading dock for a maximum of 15 minutes to drop off their goods, however, the driver must stay with the vehicle. Once deliveries are unloaded, the vehicle has to leave the loading dock and park at the ICC Sydney carparks. Please note that parking fees apply.

Please note, large trolleys and freight are not permitted in guest lifts; for delivery of large or bulky freight, please refer to the self-delivery option and proceed to the Convention Loading dock.

All deliveries within the Convention Centre must be scheduled. Unscheduled deliveries will not be accepted unless porterage and / or storage have been pre-arranged, and paid for through the event organiser.

All deliveries/collections within the Convention Centre must be scheduled through the organiser’s appointed Freight Forwarder. If no Freight Forwarder is appointed, then all individual vehicles must be booked via ICC Sydney’s Loading Dock booking form.