Ticketing Information



Ticketek agencies

ICC Sydney is not a Ticketek Agency. Ticketek Agencies do not accept telephone enquiries. Opening hours are subject to change; agencies may have reduced hours on Public Holidays. Only agencies listed as Pre-Paid Collection Outlet are able to print pre-purchased event tickets bought online or by phone.

Calling Ticketek

Patrons can contact Ticketek by calling 132 849. This is an automated system. The Ticketek Call Centre is open from 9am – 9pm, Monday to Friday with reduced hours on weekends and policy holidays.

Purchasing tickets online

Patrons can book tickets online by visiting the Ticketek website. Please note that patrons who require special needs seating must book over the phone.

Ticket collection

Tickets can be collected from a Pre-Paid Collection outlet any day leading up to the event. To collect tickets a patron must present photo identification and the credit card used to purchase the tickets. On the day of the event tickets must be collected from the Centre’s Box Office. Our Box Office is open ONLY on the events night/day usually a couple of hours prior to the start time. The Box Office is located on Tumblong Place adjacent to the main entrance.

Third party collection

Credit card holders can authorise a Third Party Collect which can be done at the Venue Box Office on the event night only. The credit card holder must provide the person collections the tickets with;

  • A photocopy of the credit card used to purchase the tickets
  • A photocopy of the credit care valid Photo ID
  • A small note signed by the credit card holder authorising the third party to collect the tickets on their behalf.

Authorised Tickets

Ticketek the only authorised ticket seller for entertainment events held at ICC Sydney Theatre (formerly Aware Super Theatre) and Darling Harbour Theatre. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If you have an issue with tickets purchased through an unofficial agency please return to the point of purchase.

If you attend the Event with a ticket purchased via an unauthorised seller such as Ticketmaster Resale, Viagogo, Tickets, eBay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, TicketBis, Queenoftickets or any other unauthorised re-sellers, you may be refused entry to the Event. You should be aware that forged and fraudulently-obtained tickets are presented and denied entry to nearly every event we present. For more information visit our Frequently Asked Questions page.

The patron collecting the tickets must present these 3 pieces of documentation along with their own photo identification to receive the tickets. Without this, Ticketek will not hand over the tickets. A photocopy of the transaction history or copy of the receipt will not be accepted.

Ticketek agencies

Ticketek has a dedicated disability telephone line where you can book up to 2 tickets in the Special Needs Area. Patrons should call 1300 665 915 for further information.

Information for patrons with special needs

Special needs seating

Ticketek has a dedicated disability telephone line where you can book up to 2 tickets in the Special Needs Area. Patrons should call 1300 665 915 for further information.

Companion Card bookings

The Companion Card promotes the rights of people with a disability who require a companion to fair ticketing at events and venues. Although ICC Sydney is not officially affiliated with the Companion Card program, we do have an arrangement with majority of our hirers and can approach them on a show by show basis to obtain permission to offer a complimentary ticket for Companion Card holders.

Companion Card holders must contact the Ticketek Special Needs Line on 1300 665 915 to purchase the tickets. Please be aware that first time purchasers will be required to provide a copy of the front of the valid Companion Card as proof of issue, which is outlined in the Companion Card terms and conditions.


Mobile Ticketing

If you have selected Mobile Ticket as your ticket delivery option, your ticket will be sent to your mobile phone through SMS/text message. You will need to display the ticket on your phone for scanning. Don’t forget to set your phone screen to a maximum brightness for a successful scan. For your own convenience, please save the ticket into your phone prior attending the event.

Please find more information about Mobile Tickets from the Ticketek help/FAQs website.


If you have selected EzyTicket as your ticket delivery option, your ticket will be emailed to you as a PDF file for you to print at your own convenience. Please don’t forget to print your ticket prior coming to the event. Failure to do so might incur a reprinting fee.

​​​​​​​Please find more information about EzyTicket from the following link.


Have questions about your ticket for an upcoming show? Check our Frequently Asked Questions below.