Visit the Accessibility and Inclusion for Visitors page for more information.
Getting Here
All three venues are seamlessly connected via the Level 2 concourse, which is accessible by multiple elevator / lift locations, is stair-free, and gradient compliant for people who use mobility aids or prams. Lowered or angled counters are also located at key retail and customer service points.
Please visit the Location and Access page for a detailed description on how to access each venue.
Accessible Seating
Accessible seating is available for live events such as concerts and performances at the ICC Sydney Theatre and Darling Harbour Theatre so that everyone can be part of the action. You can find accessible seating in the following locations:
- ICC Sydney Theatre — accessible seating located on Level 2 and Level 4
- Darling Harbour Theatre — accessible seating located on the ground floor, Level 3 and Level 4.
Quiet Rooms
For patrons attending a live event at the ICC Sydney Theatre or Darling Harbour Theatre, ICC Sydney has Quiet Rooms available, which is a designated quiet area for those needing to take a break.
The Quiet Room provides comfortable seating, dimmed lighting, fresh drinking water, and a quiet, cool environment for anyone who might need to use it.
If you have sensory sensitivities, you are welcome to bring with you items to help you feel more comfortable and relaxed such as:
- Noise reducing headphones
- Hat or sunglasses
- Stimming fidget toy devices.
To access ICC Sydney’s Quiet Room, please talk to one of our friendly team members at the customer service desk on Level 2, ICC Sydney Theatre or Ground Floor, Convention Centre.
Wheelchair Hire
A limited number of wheelchairs are available to hire free of charge with provision of photo identification. To hire a wheelchair, please see one of our friendly customer service team members at any of the following locations:
- Convention Centre Customer Service (ground floor lobby)
- Exhibition Centre Customer Service (Level 2, next to Hall 4)
- ICC Sydney Theatre Customer Service (Level 2, about 25 metres south of the lift entrance in the main foyer).
Other Mobility Aids and Prams
Mobility aids (including but not limited to: wheelchairs, scooters, walkers, canes and prosthetic devices) and prams are permitted into all ICC Sydney venues, but must be stored in a way that does not block any aisles, access points or exits.
Hearing and Vision Assistance
Braille is provided on room door signage and fixed directional signage throughout the venue. Tactile flooring is provided at egress points including at main entryways, staircases, and escalators.
The hearing augmentation systems in ICC Sydney Theatre and the Grand Ballroom allow guests to connect their assistive hearing devices to receive audio from attending productions.
ICC Sydney Theatre and the Grand Ballroom support the following connection types:
- Bluetooth®: guests with Bluetooth® enabled hearing aids can connect to the venue’s digital receivers to stream theatre audio directly to your hearing aid. Guests can pair their hearing aids with ICC Sydney’s digital receivers available at Customer Service.
- Telecoil (T-Coil): guests with Telecoil enabled hearing aids can connect via a neckloop (personal induction loop) and receiver (digital or infrared). Please visit Customer Service upon arrival to request and collect a neckloop and receiver.
- Cochlear: guests with Cochlear implants may have the choice between a Telecoil (T-Coil) or Bluetooth® connection depending on available Cochlear features. ICC Sydney recommends a Telecoil (T-Coil) connection, allowing your Cochlear Sound Processor to remain connected to your personal device. To connect via Telecoil (T-Coil), please visit Customer Service on Level Two upon your arrival to collect a neckloop and receiver (digital or infrared) and switch your Sound Processor to its Telecoil option. Guests wishing to utilise Bluetooth® features are advised they may be required to unpair from their personal device in order to connect to ICC Sydney’s digital receivers (supported Cochlear apps for Sound Processors are currently not available on the venue’s digital receivers).
Guests who do not have an assistive hearing device but require hearing assistance, may collect a digital receiver from Customer Service with an ICC Sydney lightweight headset or connect with their own wired or Bluetooth® enabled headphones.
All other meeting rooms
All other meeting rooms, including Darling Harbour Theatre and Pyrmont Theatre use infra-red emitted hearing augmentation systems with access via a neckloop (personal induction loop) or lightweight headset. Please note personal hearing loops are only compatible with t-switch (telecoil) optioned hearing aids or Cochlear implants.
General information
- Both induction and infra-red hearing systems require an ICC Sydney issued receiver.
- Complimentary hearing augmentation devices (receivers) are available and can be provided to guests free of charge with a form of photo identification.
- Guests can collect either a personal induction loop or a set of lightweight headphones with receiver from ICC Sydney’s Customer Service Desk upon arrival to access this service.
- The hired device must remain on ICC Sydney premises and be returned at the conclusion of the day.
- It is recommended that people who use a hearing aid or Cochlear implant utilise the hearing augmentation system.
Assistance Animals / Guide Dogs
Accredited assistance animals are welcome inside the venue. To assist our team, please display their identification badge or medallion. Should you have further enquiries, head to one of our Customer Service desks.
First aid rooms
ICC Sydney has First Aid rooms located in all buildings. which are operational during events:
- Convention Centre: ground floor in the corridor next to the cafe
- Exhibition Centre: Level 2, left of the Customer Service desk
- ICC Sydney Theatre: ground floor near general admission, and Level 2 next to Door 1.
Should you require medical assistance, please alert one of our team members immediately or contact the ICC Sydney Security team on +61 2 9215 7660 (option 1). ICC Sydney Security team are First Responders to all Medical Incidents and will perform First Aid as required. In the case of an emergency, dial 000 for emergency services.
If you require safe syringe disposal facilities, please seek assistance from the First Aid team.
Accessible Toilets RH and LH
Hidden Disabilities Sunflower Program
The Hidden Disabilities Sunflower is a simple tool for you to voluntarily share that you have a disability or condition that may not be immediately apparent – and that you may need a helping hand, understanding, or more time in shops, at work, on transport, or in public spaces.
Just because you can’t see it, doesn’t mean it is not there
For more information about Hidden Disabilities Sunflower and their range of resources visit the Hidden Disabilities Sunflower website.