Visit the Accessibility and Inclusion for Visitors page for more information.
How do I access ICC Sydney and its three connected venues?
All ICC Sydney venues are seamlessly connected via the Level 2 concourse, which is fully accessible, stair-free, and gradient compliant. Multiple lifts and elevator access points are available throughout the precinct and lowered or angled service counters are located at key retail and customer service areas.
For detailed access directions, please visit the Location and Access page on our website.
Is accessible seating available at TikTok Entertainment Centre and Darling Harbour Theatre?
Yes. Accessible seating is available for concerts, performances, and other live events.
Accessible seating locations include:
- TikTok Entertainment Centre – Level 2 and Level 4
- Darling Harbour Theatre – Ground floor, Level 3, and Level 4
These areas are designed to ensure all patrons can enjoy the event comfortably and safely.
Does ICC Sydney offer Quiet Rooms for guests who need a sensory break?
Yes. Quiet Rooms are available for patrons’ attending events at TikTok Entertainment Centre and Darling Harbour Theatre. These rooms provide a calm, low-stimulation environment with dimmed lighting, cool temperatures, comfortable seating, and fresh drinking water.
Guests with sensory sensitivities are welcome to bring comfort items such as:
- Noise-reducing headphones
- Sunglasses or hats
- Fidget or stimming devices
To access a Quiet Room, speak to our team at:
- TikTok Entertainment Centre – Level 2 Customer Service Desk
- Convention Centre – Ground Floor Customer Service Desk
Can I hire a wheelchair at ICC Sydney?
Yes. A limited number of wheelchairs are available free of charge with photo identification.
You can arrange wheelchair hire at:
- Convention Centre Customer Service (Ground Floor Lobby)
- Exhibition Centre Customer Service (Level 2, next to Hall 4)
- TikTok Entertainment Centre Customer Service (Level 2, approx. 25m south of the lift entrance)
Are mobility aids and prams allowed inside ICC Sydney?
Yes. Mobility aids including but not limited to wheelchairs, scooters, walkers, canes, prosthetic devices, and prams are permitted in all ICC Sydney venues.
However, items must be stored safely and must not block aisles, access paths or emergency exits.
What hearing and vision assistance options are available at ICC Sydney?
Braille is provided on room door signage and fixed directional signage throughout the venue. Tactile flooring is provided at egress points including at main entryways, staircases, and escalators.
The hearing augmentation systems in ICC Sydney Theatre and the Grand Ballroom allow guests to connect their assistive hearing devices to receive audio from attending productions.
ICC Sydney Theatre and the Grand Ballroom support the following connection types:
- Bluetooth®: guests with Bluetooth® enabled hearing aids can connect to the venue’s digital receivers to stream theatre audio directly to your hearing aid. Guests can pair their hearing aids with ICC Sydney’s digital receivers available at Customer Service.
- Telecoil (T-Coil): guests with Telecoil enabled hearing aids can connect via a neckloop (personal induction loop) and receiver (digital or infrared). Please visit Customer Service upon arrival to request and collect a neckloop and receiver.
- Cochlear: guests with Cochlear implants may have the choice between a Telecoil (T-Coil) or Bluetooth® connection depending on available Cochlear features. ICC Sydney recommends a Telecoil (T-Coil) connection, allowing your Cochlear Sound Processor to remain connected to your personal device. To connect via Telecoil (T-Coil), please visit Customer Service on Level Two upon your arrival to collect a neckloop and receiver (digital or infrared) and switch your Sound Processor to its Telecoil option. Guests wishing to utilise Bluetooth® features are advised they may be required to unpair from their personal device in order to connect to ICC Sydney’s digital receivers (supported Cochlear apps for Sound Processors are currently not available on the venue’s digital receivers).
Guests who do not have an assistive hearing device but require hearing assistance, may collect a digital receiver from Customer Service with an ICC Sydney lightweight headset or connect with their own wired or Bluetooth® enabled headphones.
All other meeting rooms
All other meeting rooms, including Darling Harbour Theatre and Pyrmont Theatre use infra-red emitted hearing augmentation systems with access via a neckloop (personal induction loop) or lightweight headset. Please note personal hearing loops are only compatible with t-switch (telecoil) optioned hearing aids or Cochlear implants.
General information
- Both induction and infra-red hearing systems require an ICC Sydney issued receiver.
- Complimentary hearing augmentation devices (receivers) are available and can be provided to guests free of charge with a form of photo identification.
- Guests can collect either a personal induction loop or a set of lightweight headphones with receiver from ICC Sydney’s Customer Service Desk upon arrival to access this service.
- The hired device must remain on ICC Sydney premises and be returned at the conclusion of the day.
- It is recommended that people who use a hearing aid or Cochlear implant utilise the hearing augmentation system.
Are assistance Animals / Guide Dogs allowed at ICC Sydney?
Yes. Accredited assistance animals and guide dogs are welcome throughout the venue. Please ensure your animal’s identification badge or medallion is visible to assist our team. For further help, visit any Customer Service desk.
Where are First Aid rooms located at ICC Sydney?
First Aid rooms operate during all events and can be found at:
- Convention Centre – Ground floor, corridor next to the café
- Exhibition Centre – Level 2, left of Customer Service
- TikTok Entertainment Centre – Ground floor (near general admission) and Level 2 (next to Door 1)
For medical assistance:
- Alert an ICC Sydney team member, or
- Contact ICC Sydney Security on +61 2 9215 7660 (option 1)
In an emergency, always dial 000.
Safe syringe disposal facilities are also available through the First Aid team.
Are Accessible Toilets RH and LH and available throughout ICC Sydney?
Yes, accessible toilets including both left and right-hand railing ambulant toilets are available across all buildings. Ask any Customer Service team member for directions to the nearest accessible facility.
Does ICC Sydney support the Hidden Disabilities Sunflower Program?
Yes. ICC Sydney recognises the Hidden Disabilities Sunflower Program, which allows guests to discreetly indicate that they have a non-visible disability and may require additional time, support or understanding.
Just because you can’t see it, doesn’t mean it is not there
For more information about Hidden Disabilities Sunflower and their range of resources visit the Hidden Disabilities Sunflower website.