Accessible Seating Areas
Accessible seating is available for live events such as concerts and performances at the ICC Sydney Theatre and Darling Harbour Theatre so that everyone can be part of the action. You can find accessible seating in the following locations:
- ICC Sydney Theatre — accessible seating located on Level 2 and Level 4
- Darling Harbour Theatre — accessible seating located on the ground floor, Level 3 and Level 4.
There are a number of ways to book accessible tickets through Ticketek:
Online
You can now purchase Accessible Tickets online for a range of events. Simply click on the Accessible filter to view the Accessible Ticketing types available for the event.
Submit a Request
If online Accessible Ticketing is not available for your desired event fill out Ticket’s Accessible Ticket booking form and they will get in contact with you directly.
Call
Call Ticketek’s Accessible Seating Booking Line on 1300 665 915 Monday to Friday 9am — 5pm.
For conferences and exhibitions, please contact your event organisers ticketing or registration team for accessible seating enquiries. Should you require assistance in finding the contact details of your events ticketing or registration, please contact the ICC Sydney customer service team via email [email protected] or call +61 2 9215 7100.
Quiet Rooms
For patrons attending a live event at the ICC Sydney Theatre or Darling Harbour Theatre, ICC Sydney has Quiet Rooms available, which is a designated quiet area for those needing to take a break.
The Quiet Room provides comfortable seating, dimmed lighting, fresh drinking water, and a quiet, cool environment for anyone who might need to use it.
If you have sensory sensitivities, you are welcome to bring with you items to help you feel more comfortable and relaxed such as:
- Noise reducing headphones
- Hat or sunglasses
- Stimming fidget toy devices.
Children’s earmuffs are available to hire from the customer service desk on level 2 of ICC Sydney Theatre. To collect a pair of earmuffs, the child must be accompanied by an adult with a valid form of photo identification.
Please note that bags larger than 30 cm x 30 cm can be taken into the Quiet Room but will need to be cloaked prior to entering the theatre. Please be sure to check the conditions of entry to avoid confiscation of any prohibited items.
Some events may include special effects such as smoke, haze, pyrotechnics, flashing and strobe lighting. For more details, please review the information that should be provided with your ticket or speak to one of our friendly team members at the customer service desk upon arrival.
To access ICC Sydney’s Quiet Room, please talk to one of our friendly team members at the customer service desk on Level 2, ICC Sydney Theatre or Ground Floor, Convention Centre.
Companion Card Tickets
The Companion Card promotes the rights of those who require a companion to fair ticketing at events and venues.
Coordination of ticket prices and ticket allocations is not managed by ICC Sydney and is the responsibility of the event promoter. ICC Sydney strongly encourage event organisers and promoters to support the Companion Card initiative, and can assist you to approach your event organisers on an individual basis to obtain permission to offer a complimentary or discounted ticket for Companion Card holders.
Where an event is being sold through Ticketek, you can apply for a companion or carer ticket by simply selecting the Companion Card ticket option when booking your Accessible Tickets online. Please note a full priced Ticket must be selected when redeeming a Companion Card ticket. This can be done via the Ticketek website, or or by calling their accessibility hotline on 1300 665 915 if this option is not available online. First time purchasers will be required to provide a copy of the front of their valid Companion Card. A valid Companion Card must also be shown when collecting tickets from the Box Office on the event day.
For conferences and exhibitions, please contact your event organisers ticketing or registration team to determine if they are offering Companion Card access or discounts as part of their event. Should you require assistance in finding the contact details of your events ticketing or registration, please contact the ICC Sydney customer service team via email [email protected] or call +61 2 9215 7100.
ICC Sydney Theatre accessible seating areas.
