ICC Sydney Reveals its World Class Benchmarking data

22 Feb 2017

Delivering on its launch objectives, International Convention Centre Sydney (ICC Sydney) was impressing event organisers well before it officially opened 20 December 2016, according to data revealed today at Asia-Pacific Incentive & Meetings Expo (AIME).

Data collected during the intensive testing and commissioning phase of ICC Sydney revealed that every respondent positively reviewed the contemporary design and service excellence at Australia’s premier convention, exhibition and entertainment precinct, and confirmed that they would recommend the destination for future events.

Geoff Donaghy, CEO of ICC Sydney, said the results were driven by the integrated venue’s world class team, who achieved a 100 per cent approval rating across areas from event planning to hospitality and security.

“ICC Sydney is a new $1.5 billion events precinct that has been specifically designed to help create a paradigm shift in the way that events are delivered in Australia. Client feedback shows that alongside our stand-out facilities, it is our people that are making a true impact. Their dedication saw more than 500 event confirmed before we even opened, putting us well on our way to our goal of hosting 1,000 functions annually by 2019.

“I’m proud to say we have already received return bookings from corporate events held in our first six weeks of opening, and that we have a truly impressive events line up in 2017, including the upcoming Association of the Southeast Asian Nations (ASEAN) Summit and Sibos, plus national exhibitions Cebit and Reed Gift Fairs.”

Joyce DiMasio, Chief Executive, Exhibition & Events Association of Australiasia (EEAA), also cited ICC Sydney’s staff as showing exemplary service, expertise and dedication during their four events held last year, prior to the venue’s stellar much welcomed December opening.

“ICC Sydney’s team was outstanding and acted with grace and professionalism from the start. The event planners’ attention did not diminish and they gave good advice. On the day, the floor coordinators were clearly in charge and communicated well to ensure everything progressed as planned. Based on our experience, I’d happily recommend ICC Sydney to any event organiser,” she said.