We are in a state of transition from delivering primarily broadcast events to a focus on providing in person experiences, bringing us back to pre-COVID dynamic and productive times. During this re-emergence, it is important to reflect on the learnings of the past months and plan for our collectively brighter future.
ICC Sydney has remained match fit by flexing our agility muscle and remaining open to host digital events delivered in strict accordance with the NSW Government’s health and safety regulations and in line with our EventSafe Operating Protocols.
Our Business Development and Event Planning teams have continued close communication with organisers, stakeholders and industry while our operational teams are building back to their business as usual levels after several months of working in a variety of roles across the venue.
Recently, ICC Sydney shared its Annual Performance Review for the 2020/21 financial year. It is timely to reflect on the achievements and community contributions of the previous year. In it we shared the venue’s adaptability and innovation in the face of lockdowns, border closures and operating restrictions, which led to the presentation of 352 events for over 200,000 in person attendees and a further 200,000 remote attendees.
Despite the prolonged impact and restrictions created by the COVID-19 pandemic, we provided opportunities for social engagement and economic benefits across Sydney and through our long supply chain into regional areas.
At the heart of our organisation is the people who embody our values and provide world class service with a customer-centric focus. It was truly a pleasure to celebrate our team of caring and passionate professionals who prioritise customer satisfaction at our recent Extraordinaires Awards – ICC Sydney’s flagship internal team member recognition event.
Throughout the uncertainty of the previous year, ICC Sydney’s team seamlessly utilised technology, innovation and adaptability to help organisers to continue delivering world class events in a virtual and hybrid space. As the return of meeting face to face gains momentum, we reflect on the successes of the past year while looking forward to the future.