Event Services




Malu Barrios has spent over 20 years at Director level in the events industry; developing and implementing venue management strategies across a variety of major convention centres and event venues throughout Australia.

She is a seasoned ASM Global executive, having successfully launched three of the global venue management group’s facilities prior to undertaking her current role of Director of Event Services at ICC Sydney.

Malu previously held the position of Events Director of the Brisbane Convention and Exhibition Centre, General Manager of the Darwin Convention Centre, and General Manager of Sydney Exhibition Centre at Glebe Island, where she ensured the seamless transition of events from the interim facility to ICC Sydney.

Malu was an instrumental member of the ICC Sydney opening team and has since overseen the delivery thousands of world class events since it’s opening in December 2016.

In her role as Director of Event Service, Malu oversees the teams involved in ICC Sydney’s event planning, event operations, customer service and live events. Her team is often considered to be the engine room of ICC Sydney, working hand in hand with clients to bring their extraordinary event visions to life.

Under her guidance, ICC Sydney’s operations have gone from strength to strength and have been recognised with numerous industry accolades. This includes the Exhibitions and Events Association of Australasia (EEAA) Best Venue Team in 2018 and 2019 and being awarded the Best Event Venue – Capacity over 1500 from the prestigious Meetings and Events Australia (MEA) 2019 National Awards, amongst others.

She has a global reputation for being a first class leader and is well recognised for her expertise and advocacy of business events. Malu was recognised as the inaugural Unsung Hero of the event and exhibition industry by the EEAA in 2017 for her significant contribution over many years.

Malu Barrios



Jimmy Kadwa brings 20 years of venue management experience within the business events industry. He has worked from the ground up in food and beverage services before transitioning into event operations. Jimmy was part of the team that facilitated the closure of the Sydney Convention and Exhibition Centre (SCEC), transitioned the industry through the life of the interim solution Sydney Exhibition Centre @ Glebe Island (SECGI) and the preopening of ICC Sydney.

Jimmy’s drive brings people together through experiences; to improve themselves, their chosen industries and the global community. He believes business events are critical to providing opportunities to build networks, share ideas and drive innovation.

A professional, innovative, solutions orientated and highly motivated senior manager, Jimmy is responsible for the successful delivery of some of Australia’s largest business events.

Highly passionate about integrating technological solutions to large scale complex logistics with a strong focus on food and beverage, customer driven processes, risk management and work health and safety.

Collaborating with clients, contractors and internal teams to foresee challenges and find win-win solutions are the keys to success.

Jimmy Kadwa



With over 30 years’ experience in the hospitality and events industry under her belt, Nicole started her career in event management at the Sydney Convention and Exhibition Centre (SCEC) where she was an Event Manager from 2005 through to the venue’s closure in 2013.

Joining ICC Sydney in 2016 as part of the pre-opening team as an Event Planner, Nicole was promoted into a leadership role in 2017 managing a talented team of event professionals who efficiently and effectively manage the expectations of clients that have very high standards.

Professional, results driven, organised and with an eye for detail, Nicole enjoys collaborating with stakeholders to bring event concepts to life and who thrives on creating extraordinary experiences.

Passionate about event management, Nicole has been involved in the planning of large-scale international conferences, congresses, awards and charity dinners, concerts, seminars, product launches and exhibitions. She has impressively led and managed hundreds of events throughout her career.

Nicole Crozier



With a career spanning 18 years in the entertainment events industry, Senior Manager, Live Events Michelle Zangari is an exceptional events and venue management professional. She brings extensive knowledge and experience gained over seven years in the Live Events team at ICC Sydney, as well as through managerial roles at a diverse range of leading entertainment organisations, including Australian ticketing giants Ticketek and Ticketmaster.

Joining ICC Sydney as a Ticketing Coordinator in the pre-opening stage in September 2016, Michelle’s talent was quickly identified and after four months, she was promoted to Ticketing Manager until 2021 when she was again elevated into the role of Manager, Bookings and Ticketing in recognition of her commercial acumen.

With Michelle’s help, ICC Sydney’s Live Events team has delivered hundreds of events in ICC Sydney’s theatre spaces since the venue’s inception, and FY2022/23 was the market segment’s strongest performing year to date with 84 performances delivered including Bon Iver, George Ezra, Lorde, Mike White and Jennifer Coolidge, OneRepublic and President Barack Obama.

Undertaking a myriad of responsibilities with the day-to-day management of the entertainment events in the 8,000 seat ICC Sydney Theatre and 2,500 seat Darling Harbour Theatre, Michelle is renowned for her collaborative stakeholder engagement, business aptitude, successful procurement of events and production requirements — all while encompassing the highest level of professional standards.

Michelle is an alumni of the rigorous Venue Management Association’s Venue Management School having completed the program in 2021. Through the two-year course, she deepened her knowledge across 15 subjects, including event management, safety, marketing and advertising, crowd management, guest experience, leadership, finance, risk management and insurance, and strategic business planning. 

Michelle Zangari, ICC Sydney's Senior Manager, Live Events.



Jessica has worked in the hospitality industry for over 20 years having worked in a myriad of venues including casinos, hotels, food and beverage, spas and most recently, events.

Jessica’s career has seen her be a part of the pre-opening team for a 5 star hotel and hatted restaurants. Jessica excelled at consolidating and transforming a single reservations team into a national reservations team, going through rigorous training to learn and achieving the Forbes 5 Star customer service rating for The Darling Hotel as well as joining ICC Sydney to be part of the pre-opening team as career highlights.

Jessica oversees the operations of the Customer Service delivery at ICC Sydney including the rostering and deployment of ushers around the venue from directional ushers to theatre ushers, ensuring our guests have a smooth and seamless customer experience. Providing a positive experience for ICC Sydney’s guests is Jessica’s main focus ensuring their time at the venue provides fond memories.

Jessica takes pride in leading and training a team of Customer Service representatives for ICC Sydney who welcome clients and guests and make them feel at home.

Jessica Oliveux