MARC SINGERLING
DIRECTOR OF EVENT DELIVERY
As ICC Sydney Director of Event Delivery, Marc Singerling leads a team of more than 800 culinary and event service professionals. Marc is renowned for establishing a career dedicated to the dynamic world of food and beverage management within the events and hospitality industry, building a wealth of experience at some of Sydney’s most prestigious venues.
For almost a decade, Marc served as a Food and Beverage Services Manager at ICC Sydney Australia’s largest integrated convention, exhibition, and entertainment centre managed by ASM Global. Over the years, Marc’s integral leadership, expansive operational knowledge, commitment to service excellence and meticulous attention to detail has defined his approach to overseeing the planning and execution of food services for a diverse range of events, from large-scale conferences and exhibitions, banquets and meetings to live entertainment performances.
Marc served as the Acting Senior Manager for Assets & Trades at ICC Sydney, where he was responsible for ensuring the proper functioning of all operational equipment and advising on capital expenditure. Previously, he held a role as Venue Operations Manager at Sydney Exhibition Centre @ Glebe Island, providing strategic guidance and operational management during the venue’s transformation period.
Earlier in his career, Marc gained invaluable experience as a Food and Beverage Manager at the Sydney Convention & Exhibition Centre for over 13 years and at Hilton St Helens for five years. Whilst at the Hilton, he played a pivotal role in rebranding the renowned Renaissance Restaurant and managing a variety of events at the 600-capacity Reflections NightClub. During his early career, he managed the highly regarded Laureate Restaurant at Kilhey Court Hotel, where he further honed his skills in high-end food service and banqueting operations.
Marc has built a reputation for nurturing the next generation of industry talent and has regularly guided international culinary professionals from the Netherland’s Breda University of Applied Sciences and Hotelschool The Hague through an informative intern program at ICC Sydney. Marc was responsible for leading ICC Sydney’s internal Operational Management Group for the past two years, resulting in seamless communication and operational planning across the venue’s various departments.
Marc Singerling’s extensive experience in managing large-scale events and complex food and beverage operations makes him a key figure in Sydney’s event management industry.
JIMMY KADWA
SENIOR MANAGER, EVENT OPERATIONS
Jimmy’s drive brings people together through experiences; to improve themselves, their chosen industries and the global community. He believes business events are critical to providing opportunities to build networks, share ideas and drive innovation.
A professional, innovative, solutions orientated and highly motivated senior manager, Jimmy is responsible for the successful delivery of some of Australia’s largest business events.
Highly passionate about integrating technological solutions to large scale complex logistics with a strong focus on food and beverage, customer driven processes, risk management and work health and safety.
Collaborating with clients, contractors and internal teams to foresee challenges and find win-win solutions are the keys to success.
NICOLE CROZIER
SENIOR MANAGER, EVENT PLANNING
Joining ICC Sydney in 2016 as part of the pre-opening team as an Event Planner, Nicole was promoted into a leadership role in 2017 managing a talented team of event professionals who efficiently and effectively manage the expectations of clients that have very high standards.
Professional, results driven, organised and with an eye for detail, Nicole enjoys collaborating with stakeholders to bring event concepts to life and who thrives on creating extraordinary experiences.
Passionate about event management, Nicole has been involved in the planning of large-scale international conferences, congresses, awards and charity dinners, concerts, seminars, product launches and exhibitions. She has impressively led and managed hundreds of events throughout her career.
MICHELLE ZANGARI
SENIOR MANAGER, LIVE EVENTS
With a career spanning 18 years in the entertainment events industry, Senior Manager, Live Events Michelle Zangari is an exceptional events and venue management professional. She brings extensive knowledge and experience gained over seven years in the Live Events team at ICC Sydney, as well as through managerial roles at a diverse range of leading entertainment organisations, including Australian ticketing giants Ticketek and Ticketmaster.
Joining ICC Sydney as a Ticketing Coordinator in the pre-opening stage in September 2016, Michelle’s talent was quickly identified and after four months, she was promoted to Ticketing Manager until 2021 when she was again elevated into the role of Manager, Bookings and Ticketing in recognition of her commercial acumen.
With Michelle’s help, ICC Sydney’s Live Events team has delivered hundreds of events in ICC Sydney’s theatre spaces since the venue’s inception, and FY2022/23 was the market segment’s strongest performing year to date with 84 performances delivered including Bon Iver, George Ezra, Lorde, Mike White and Jennifer Coolidge, OneRepublic and President Barack Obama.
Undertaking a myriad of responsibilities with the day-to-day management of the entertainment events in the 8,000 seat ICC Sydney Theatre and 2,500 seat Darling Harbour Theatre, Michelle is renowned for her collaborative stakeholder engagement, business aptitude, successful procurement of events and production requirements — all while encompassing the highest level of professional standards.
Michelle is an alumni of the rigorous Venue Management Association’s Venue Management School having completed the program in 2021. Through the two-year course, she deepened her knowledge across 15 subjects, including event management, safety, marketing and advertising, crowd management, guest experience, leadership, finance, risk management and insurance, and strategic business planning.
JESSICA OLIVEUX
SENIOR MANAGER, CUSTOMER SERVICES
Jessica’s career has seen her be a part of the pre-opening team for a 5 star hotel and hatted restaurants. Jessica excelled at consolidating and transforming a single reservations team into a national reservations team, going through rigorous training to learn and achieving the Forbes 5 Star customer service rating for The Darling Hotel as well as joining ICC Sydney to be part of the pre-opening team as career highlights.
Jessica oversees the operations of the Customer Service delivery at ICC Sydney including the rostering and deployment of ushers around the venue from directional ushers to theatre ushers, ensuring our guests have a smooth and seamless customer experience. Providing a positive experience for ICC Sydney’s guests is Jessica’s main focus ensuring their time at the venue provides fond memories.
Jessica takes pride in leading and training a team of Customer Service representatives for ICC Sydney who welcome clients and guests and make them feel at home.
