MARC SINGERLING
DIRECTOR OF EVENT DELIVERY
As ICC Sydney Director of Event Delivery, Marc Singerling leads a team of more than 800 culinary and event service professionals. Marc is renowned for establishing a career dedicated to the dynamic world of food and beverage management within the events and hospitality industry, building a wealth of experience at some of Sydney’s most prestigious venues.
For almost a decade, Marc served as a Food and Beverage Services Manager at ICC Sydney Australia’s largest integrated convention, exhibition, and entertainment centre managed by ASM Global. Over the years, Marc’s integral leadership, expansive operational knowledge, commitment to service excellence and meticulous attention to detail has defined his approach to overseeing the planning and execution of food services for a diverse range of events, from large-scale conferences and exhibitions, banquets and meetings to live entertainment performances.
Marc served as the Acting Senior Manager for Assets & Trades at ICC Sydney, where he was responsible for ensuring the proper functioning of all operational equipment and advising on capital expenditure. Previously, he held a role as Venue Operations Manager at Sydney Exhibition Centre @ Glebe Island, providing strategic guidance and operational management during the venue’s transformation period.
Earlier in his career, Marc gained invaluable experience as a Food and Beverage Manager at the Sydney Convention & Exhibition Centre for over 13 years and at Hilton St Helens for five years. Whilst at the Hilton, he played a pivotal role in rebranding the renowned Renaissance Restaurant and managing a variety of events at the 600-capacity Reflections NightClub. During his early career, he managed the highly regarded Laureate Restaurant at Kilhey Court Hotel, where he further honed his skills in high-end food service and banqueting operations.
Marc has built a reputation for nurturing the next generation of industry talent and has regularly guided international culinary professionals from the Netherland’s Breda University of Applied Sciences and Hotelschool The Hague through an informative intern program at ICC Sydney. Marc was responsible for leading ICC Sydney’s internal Operational Management Group for the past two years, resulting in seamless communication and operational planning across the venue’s various departments.
Marc Singerling’s extensive experience in managing large-scale events and complex food and beverage operations makes him a key figure in Sydney’s event management industry.
NICOLE CROZIER
SENIOR MANAGER, EVENT PLANNING
Joining ICC Sydney in 2016 as part of the pre-opening team as an Event Planner, Nicole was promoted into a leadership role in 2017 managing a talented team of event professionals who efficiently and effectively manage the expectations of clients that have very high standards.
Professional, results driven, organised and with an eye for detail, Nicole enjoys collaborating with stakeholders to bring event concepts to life and who thrives on creating extraordinary experiences.
Passionate about event management, Nicole has been involved in the planning of large-scale international conferences, congresses, awards and charity dinners, concerts, seminars, product launches and exhibitions. She has impressively led and managed hundreds of events throughout her career.
RAKESH PILLAI
EXECUTIVE CHEF
A senior culinary professional with 25 years’ industry experience at prominent Australian venues as well as international five star hotels and resorts in United Arab Emirates and India, Rakesh has been a leader within ICC Sydney’s culinary team since the venue’s opening in December 2016.
Rakesh is renowned for being a creative and strong contributor to the venue’s award-winning culinary service. As the Executive Chef, Rakesh leads a diverse team of passionate and productive chefs and kitchen professionals. Rakesh proactively strives to understand his client’s needs, and he thrives on dedicating time to collaborating with them to achieve their culinary objectives.
As part of his extensive experience, Rakesh has led kitchen brigades at RHR Group, The Star and Hilton Hotel Sydney. Taking up the opportunity to join the ICC Sydney team in 2016, Rakesh was appointed as Chef de Cuisine and later was promoted to the position of Executive Sous Chef—a role he held for eighteen months before stepping up as Acting Executive Chef and later the Executive Chef role that he holds today.
Hailing from a large family in southern India, Rakesh developed a passion for food and cooking through his early experiences cooking with his family. He now brings his love for food, family and events to his approach to kitchen operations at ICC Sydney.
Rakesh began his career in India where he completed a Bachelor of Hotel Management at Mangalore University specialising in catering. Following his studies, Rakesh took up an opportunity as a Senior Chef de Partie at Jumeirah Hotels & Resorts (owned by United Arab Emirates’ Crown Prince) where he delivered culinary excellence for high profile clientele for nine years.
Rakesh believes that seasonal produce should be the hero of every dish and his culinary solutions using local produce are brought to life not only through his own talents but through his effective collaboration and development of his diverse and innovative culinary team.
WILLIAM WILSON
FOOD & BEVERAGE MANAGER | SOMMELIER
William’s numerous accolades for excellence in his field and extensive large-scale event experience positions him perfectly amongst an esteemed culinary leadership team, who cater to a year round calendar of exhibitions, conventions and entertainment events.
William is passionate about making a positive and lasting impact in the community, including a pledge to buy locally. His commitment to his craft and love affair with home-grown produce pays homage to New South Wales’ best wineries, small-batch distilleries, award-winning breweries and artisan producers of alcohol-free beverages.
In 2020, William furthered the venue’s commitment to buying locally with the launch of ICC Sydney’s 100% NSW wine list where every single bottle featured in the collection is sourced from New South Wales.
William is an avid contributor to the industry as a judge at numerous wine shows including the ICC Sydney NSW Wine Awards, NSW Chapter Secretary of the Wine Communicators of Australia and as head steward at the Sydney Royal Beer and Cider Show. William was recently awarded the NSW Wine Industry Association President’s Award for Outstanding Support of the NSW Wine Industry.
A creative and innovative professional, William’s exceptional knowledge and expertise with local wines and beverages is the perfect accompaniment to ICC Sydney’s world class culinary experience
MICHELLE ZANGARI
SENIOR MANAGER, LIVE EVENTS
With a career spanning 20 years in the entertainment events industry, Senior Manager, Live Events Michelle Zangari is an exceptional events and venue management professional. She brings extensive knowledge and experience gained over seven years in the Live Events team at ICC Sydney, as well as through managerial roles at a diverse range of leading entertainment organisations, including Australian ticketing giants Ticketek and Ticketmaster.
Joining ICC Sydney as a Ticketing Coordinator in the pre-opening stage in September 2016, Michelle’s talent was quickly identified and after four months, she was promoted to Ticketing Manager until 2021 when she was again elevated into the role of Manager, Bookings and Ticketing – and later elevated to Senior Manager – Live Events in January 2024 in recognition of her commercial acumen.
With Michelle’s help, ICC Sydney’s Live Events team has delivered hundreds of events in ICC Sydney’s theatre spaces since the venue’s inception, and FY2023/24 marked the team’s most successful year yet, with 99 performances featuring acts like Tom Jones, Jerry Seinfeld, Charlie Puth, Melissa Etheridge, Melanie Martinez and James Taylor.
Undertaking a myriad of responsibilities with the day-to-day management of the entertainment events in the 8,000 seat ICC Sydney Theatre and 2,500 seat Darling Harbour Theatre, Michelle is renowned for her collaborative stakeholder engagement, business aptitude, successful procurement of events and production requirements — all while encompassing the highest level of professional standards.
Michelle is an alumni of the rigorous Venue Management Association’s Venue Management School having completed the program in 2021. Through the two-year course, she deepened her knowledge across 15 subjects, including event management, safety, marketing and advertising, crowd management, guest experience, leadership, finance, risk management and insurance, and strategic business plannin
JESSICA OLIVEUX
SENIOR MANAGER, CUSTOMER SERVICES
Jessica’s career has seen her be a part of the pre-opening team for a 5 star hotel and hatted restaurants. Jessica excelled at consolidating and transforming a single reservations team into a national reservations team, going through rigorous training to learn and achieving the Forbes 5 Star customer service rating for The Darling Hotel as well as joining ICC Sydney to be part of the pre-opening team as career highlights.
Jessica oversees the operations of the Customer Service delivery at ICC Sydney including the rostering and deployment of ushers around the venue from directional ushers to theatre ushers, ensuring our guests have a smooth and seamless customer experience. Providing a positive experience for ICC Sydney’s guests is Jessica’s main focus ensuring their time at the venue provides fond memories.
Jessica takes pride in leading and training a team of Customer Service representatives for ICC Sydney who welcome clients and guests and make them feel at home.
CODIE BERG
SENIOR MANAGER, EVENT DELIVERY
Culinary services and events management professional Codie has been an integral part of International Convention Centre Sydney (ICC Sydney)’s team for the past almost 9 years.
In recognition of Codie’s professionalism and achievements at the venue, she was promoted to Senior Manager, Event Delivery in 2025. Previously, Codie provided exceptional culinary service as the Assistant Food & Beverage Manager – Retail & Premium Experiences for 3 years. Codie began as part of ICC Sydney’s pre-opening team in October 2016 and quickly progressed in her career pathway from Food and Beverage Supervisor to Food and Beverage Floor Manager, then Senior Food and Beverage Floor Manager.
In 2023 Codie was nominated and selected for the “Best Leading Role” in the ICC Sydney internal awards program – the Extraordinaires. Committed to her professional development, Codie completed the premier professional development program, the AIPC Academy in 2025 where she engaged in hands-on challenges, from team-building exercises to real-world case studies, all designed to deepen knowledge and sharpen leadership skills.
Codie holds a Diploma of Event Management and is passionate about delivering world class event services for the millions of attendees to arrive at ICC Sydney every year. She is a passionate contributor to ICC Sydney’s diverse, equitable and inclusive workplace culture and is a member of the employee resource group Able@Work that is committed to ensuring ICC Sydney is as accessible as possible. Codie takes pride in nurturing the next generation of talent at the venue, and mentors junior team members as they develop their careers in event delivery.
